Introduction
These Terms & Conditions (hereinafter the “Terms”) govern the legal relationship between you as a player (hereinafter the “User”, “you” or “player”) and the online casino and betting platform operated under the brand name “Mostbet” (hereinafter “Mostbet”, “we”, “us” or “our”). By accessing, registering an account, depositing funds or placing any real-money wagers on Mostbet, you acknowledge that you have read, understood, and agreed to be bound by these Terms in their entirety. The Terms apply to all products and services offered on the Mostbet website and any related mobile applications, including but not limited to casino games, Slots, live dealer games, and any promotional features. These Terms are intended for Users accessing Mostbet from Poland and other permitted jurisdictions and are drafted to align with principles of responsible gambling and applicable international standards. In case you do not agree with any provision of these Terms, you must immediately stop using the website and refrain from opening or using a player account. The English version of these Terms as addressed to players in Poland shall prevail in case of any discrepancies with translations.
Mostbet promotes a safe, fair, and transparent gambling environment, with a strong focus on responsible gaming and compliance with regulatory requirements, including anti-money laundering and protection of minors. You should review these Terms regularly, as they may be amended from time to time, and it is your responsibility to remain informed about your legal obligations. If any updates materially affect your rights or obligations, Mostbet will make reasonable efforts to notify you in advance through the website or by email. Continued use of the services after such notification will constitute acceptance of the updated Terms. These Terms must be read together with our Privacy Policy, Cookies Policy, Bonus Rules, KYC/AML Policy, and any additional rules that may apply to specific games or promotions. All such documents form an integral part of the agreement between you and Mostbet.
Acceptance of Terms
By clicking the “Register”, “Sign Up”, or similar button, or by actively using any part of the Mostbet platform, you confirm your full and unconditional acceptance of these Terms. Acceptance is also deemed granted when you log into your account after being notified of changes to the Terms, as your continued use constitutes consent to be bound by the updated version. You further acknowledge that you are entering into a legally binding agreement that governs your use of the website and all associated services and that you have the capacity and legal ability to do so. If you are accessing Mostbet from Poland or any other country, it is your own responsibility to ensure that online gambling and participation in casino games or betting activities is legal under the laws of your place of residence. Mostbet does not provide legal advice and does not accept liability for any breach of local laws by the User.
In addition, by accepting these Terms you confirm that you have read and understood our Responsible Gambling provisions and that you agree to use available tools such as deposit limits, session reminders, and self-exclusion where appropriate. You also acknowledge that gambling involves financial risk, that you may lose money, and that you must never gamble with funds that you cannot afford to lose. By accepting these Terms you confirm that you will not use the Mostbet platform for any illegal or fraudulent purposes, including but not limited to money laundering, terrorist financing, or collusion. Any breach of the Terms may result in immediate suspension or termination of your account, cancellation of bets, confiscation of funds, and reporting to relevant authorities. If you disagree with any part of the Terms, your only remedy is to stop using the services and close your account.
Eligibility & Age Restriction (18+ only)
Access to and use of the Mostbet services is strictly limited to individuals who are at least 18 years old, or older if the minimum legal age for gambling in their jurisdiction is higher. By creating an account, you explicitly confirm that you are 18+ and that you meet all other legal eligibility criteria applicable in your place of residence. Underage gambling is strictly prohibited, and Mostbet applies robust Know Your Customer (KYC) and age-verification procedures to detect and prevent access by minors. If at any stage Mostbet becomes aware or reasonably suspects that you are under 18, or that you have provided false information about your age, your account will be immediately suspended and may be permanently closed. Any winnings generated while using the account as an underage person will be void, and any remaining deposits may be returned depending on the circumstances and applicable rules.
Mostbet emphasises the particular risks that gambling may pose to young people, especially due to their vulnerability to addiction, financial harm, and negative impact on education and social development. Parents and guardians are strongly encouraged to monitor the online activities of minors and to use parental control software to restrict access to gambling websites and applications. It is strictly forbidden for any adult to allow a minor to use their Mostbet account or to share login details with any underage person. You must immediately notify Mostbet if you become aware of any underage person using our services or attempting to do so. We reserve the right to request proof of age and identity at any time and to block access to the website until satisfactory documentation is provided.
Account Registration
To participate in real-money games or betting at Mostbet, you are required to register an account using accurate, complete, and up-to-date personal information. You may open only one account with Mostbet, and it must be used solely for your personal, non-commercial purposes. Duplicate accounts, shared accounts, or accounts opened on behalf of third parties are strictly prohibited and may result in closure of all related accounts, cancellation of bets, and forfeiture of bonuses. When registering, you must provide details such as your full legal name, date of birth, residential address, email address, telephone number, and preferred currency, and you must keep this information updated at all times. You must also choose a secure password and, where applicable, enable additional security features such as two-factor authentication to protect your account against unauthorised access.
You are fully responsible for maintaining the confidentiality of your login credentials and for all activities performed under your account. If you suspect that your account details have been compromised or that any unauthorised use of your account has occurred, you must immediately notify our customer support and change your password. Mostbet reserves the right to carry out identity verification checks at any time, particularly before processing withdrawals, in connection with suspicious activity, or when cumulative deposits reach certain thresholds. You may be required to provide documents such as a passport, ID card, driver’s licence, utility bill, bank statement, selfie with ID, video verification, or evidence of source of funds. Failure to pass these checks within the specified timeframe may lead to suspension or closure of your account, in line with our KYC and anti-money laundering policies.
Deposits & Withdrawals
To participate in casino games or place bets, you must deposit funds into your Mostbet account using one of the available payment methods. Deposits must be made from payment instruments registered in your own name, and third-party payments are strictly forbidden. Mostbet does not generally charge internal fees for deposits, although your bank, e-wallet, or cryptocurrency provider may apply transaction or currency conversion charges, which are outside our control. Funds deposited into your account are intended exclusively for gambling purposes and should not be treated as a bank account or a method of transferring funds between third parties. Mostbet reserves the right to return deposits and close the account if we suspect that the payment methods are being misused or that the transactions are linked to fraudulent behaviour.
Withdrawals can only be processed to the same payment method that was used for deposits, whenever technically possible, and always in the name of the registered account holder. Before approving a withdrawal, Mostbet may require verification of identity and payment instruments, in line with our KYC policy and applicable anti-money laundering regulations. We aim to process withdrawals within the indicative timeframes listed in the table below; however, delays may occur due to additional verification, third-party payment provider procedures, or public holidays. Mostbet reserves the right to review any withdrawal request and to temporarily withhold payouts where suspicious activity or potential violation of the Terms is detected. You must wager any deposited amount at least once before requesting a withdrawal, unless otherwise stated, to comply with anti-money laundering standards and to prevent misuse of the payment system.
Payment Methods Table
| Method | Type | Deposit Processing Time | Min Deposit | Deposit Fee | Withdrawal Processing Time | Min Withdrawal | Max Withdrawal | Notes |
|---|---|---|---|---|---|---|---|---|
| Visa | Bank card | Instant | Provider-specific | 0% | 2–5 business days | Provider-specific | Provider-specific | Same-name card only |
| Mastercard | Bank card | Instant | Provider-specific | 0% | 2–5 business days | Provider-specific | Provider-specific | Same-name card only |
| Bank Transfer | Bank transfer | Up to 1–3 business days | Provider-specific | 0% | 24–72 hours | Provider-specific | Provider-specific | Subject to bank processing |
| E-wallets | E-wallet | Instant or near-instant | Provider-specific | 0% | 1–24 hours | Provider-specific | Provider-specific | Only approved providers |
| Cryptocurrency | Crypto | 10–30 minutes typical | Network-dependent | Network fee | 15–60 minutes typical | Network-dependent | Network-dependent | Subject to blockchain network |
The above table is indicative and actual availability of methods, limits, and timeframes may vary depending on your country, currency, and the payment provider used. Mostbet may, at its sole discretion, add, suspend, or remove payment methods at any time. You are responsible for providing accurate payment details and for ensuring that your chosen method is legally available to you in Poland or your country of residence. Any chargebacks, reversed transactions, or disputes initiated with your bank or payment provider without prior contact with Mostbet may be treated as a breach of these Terms. In such circumstances, we reserve the right to suspend your account, recover outstanding amounts, and report fraudulent chargeback behaviour to relevant institutions.
Bonuses & Promotions
Mostbet may offer various bonuses and promotions from time to time, such as welcome bonuses, reload bonuses, free spins on Slots, cashbacks, free bets, tournaments, and loyalty rewards. All such offers are subject to specific terms and conditions, including wagering requirements, time limits, game restrictions, maximum bet limits, and other qualifying criteria that will be presented to you at the time of the offer. By accepting and activating a bonus, you confirm that you have read and understood the respective bonus rules and that you agree to comply with them. Unless otherwise stated, bonuses are intended for recreational play only and must not be abused through strategies such as bonus hunting, arbitrage betting, or collusion with other players. Mostbet reserves the right to withhold or cancel bonuses and associated winnings if bonus abuse, breach of the Terms, or irregular betting patterns are detected.
Bonus funds are usually credited to a separate bonus balance and may be subject to a wagering requirement expressed as a multiple of the bonus amount, deposit amount, or both. You will typically have a limited period to meet the wagering requirement, after which any unused bonus funds and outstanding winnings may be forfeited. Some games contribute differently towards wagering; for example, Slots may contribute 100%, while certain table games, live casino games, or low-risk bets may contribute at a lower percentage or be excluded. You must carefully review the individual bonus terms to understand which games are eligible and how your bets are counted. If you wish to play purely with real money and avoid bonus-related restrictions, you should decline the bonus offer before depositing or contact customer support.
Mostbet may also offer ongoing promotions or special campaigns displayed on the website or via external marketing channels. Participation in such promotions is voluntary and may require opting in, entering a promo code, or meeting certain qualification thresholds. All promotional materials, including advertisements, newsletters, or messages, are for information purposes only and do not form part of these Terms unless explicitly stated. In case of conflict between promotional wording and the official bonus terms, the official bonus terms shall prevail. For detailed information on current special offers, you may visit Mostbet Bonuses or contact our support team for clarification.
Game Rules
Mostbet offers a wide range of casino games, including Slots, table games, live dealer games, instant win games, and other interactive products supplied by licensed third-party providers. Each game is governed by specific rules, which are accessible within the game interface and which you must read and understand before placing any bets. By participating in any game, you agree to be bound by its individual rules in addition to these general Terms. It is your responsibility to familiarise yourself with the payout tables, game mechanics, special features, and the theoretical Return to Player (RTP) of each game. You should also ensure that your internet connection and device are stable to prevent interruptions that may affect your game sessions.
Bets are considered accepted only once they have been registered and confirmed by Mostbet’s servers, and the transaction is reflected in your account history. In the event of any discrepancy between the display on your device and the results recorded on the server, the server records shall prevail. If a game is interrupted due to technical failure, system error, or connection loss, the rules of the respective game and the policies of the software provider will determine whether the game is resumed, rolled back, or voided. Mostbet will not be liable for any losses or damages arising from interruptions caused by your internet provider, hardware malfunctions, or improper configuration of your device. You must never attempt to manipulate game outcomes, interfere with the software, or exploit any technical vulnerabilities; such behaviour constitutes a serious breach and may result in account termination.
Some games may not be available in certain jurisdictions due to regulatory restrictions imposed by game providers or local laws. If you attempt to access a restricted game from a prohibited region, you may receive an error message or be prevented from launching the game. Mostbet reserves the right to remove or modify any game at any time without prior notice, for example due to provider decisions, regulatory changes, or maintenance requirements. Your ability to access specific games or features may also depend on whether you use a desktop browser, mobile browser, or dedicated application. You are obliged to comply with any additional conditions, including minimum or maximum bets, that may apply to particular games.
Fair Play & RNG
Mostbet is committed to ensuring fair play and uses Random Number Generator (RNG) technology provided by reputable and licensed game developers to determine the outcomes of virtual casino games. The RNG is designed to produce unpredictable and independent results, ensuring that every spin, card deal, or game round is random and not influenced by prior outcomes. Third-party games offered on the platform are subject to testing and certification by independent testing laboratories, as required by the respective game provider’s licence. These tests typically verify that the RNG operates correctly and that published RTP values are reliable over the long term. While RTP indicates the theoretical average return over a large number of rounds, it does not guarantee any specific result during individual gaming sessions.
You acknowledge that gambling is a game of chance where outcomes cannot be predicted or influenced by any system, strategy, or pattern. Any statements or beliefs suggesting guaranteed wins or risk-free strategies are misleading and should be disregarded. Mostbet does not endorse or support any third-party “systems” or “tips” that claim to beat the house edge, and using such strategies may lead to irresponsible gambling behaviour. If Mostbet suspects that you are engaging in fraudulent activities, collusion, use of bots, scripts, automated tools, or other prohibited methods to gain an unfair advantage, we reserve the right to void bets, confiscate winnings, and suspend or terminate your account. We also cooperate with game providers and other operators to detect patterns of collusion or unfair play across multiple platforms.
In live dealer games, outcomes are determined by physical means such as cards or roulette wheels operated by professional dealers under strict procedures and continuous monitoring. The video stream may be subject to slight delays due to network conditions, but the actual game outcomes are legally binding as determined at the studio. If any error in the display or communication occurs, the records of the game provider’s system shall be considered authoritative. Should any systemic malfunction or security breach be identified that affects game fairness, Mostbet may temporarily suspend the affected games and work with providers to resolve the issue. All decisions made by Mostbet in such cases will aim to be fair and reasonable and may include the voiding of affected bets and the refunding of stakes.
Responsible Gambling
Mostbet strongly promotes responsible gambling and encourages all players, especially those in Poland, to approach casino games and betting as a form of entertainment rather than a way to make money. Gambling can be addictive and may lead to serious financial, psychological, and social harm if not controlled. You are solely responsible for monitoring your gambling activity and ensuring that it remains within your personal limits and does not interfere with your daily life, family relationships, education, or work. We recommend setting personal budgets, time limits, and using our available tools to manage your gaming behaviour. You should never chase losses, borrow money to gamble, or use gambling as a solution to financial problems.
Mostbet provides a range of responsible gambling tools to help you control your play, including deposit limits, loss limits where available, session duration reminders, reality checks, temporary cooling-off periods, and longer-term self-exclusion. These tools can usually be configured within your account settings or by contacting customer support, and changes may take effect either immediately or within a specified timeframe. Self-exclusion is intended as a serious measure for players who believe they may have lost control over their gambling; during the exclusion period, you will be unable to access your account or place bets. We recommend that you do not attempt to circumvent such measures by opening new accounts, using different personal details, or accessing the platform from different devices. Where we identify such actions, we may extend the exclusion, close accounts, and take additional steps to protect you from further harm.
Mostbet pays particular attention to the risks that gambling poses to young people, including those who have recently reached 18 years of age. Young adults may be more susceptible to impulsive decisions, peer pressure, and unrealistic expectations about winnings. We encourage parents and guardians in Poland and elsewhere to talk openly with young people about the reality of gambling, including the high likelihood of losing money and the psychological risks associated with problem gambling. Educational resources and awareness campaigns are available through a variety of independent organisations, and we support such efforts by providing links and information on our website. If you feel that gambling is no longer enjoyable and has become a necessity or a source of stress, we strongly urge you to seek professional help immediately.
Tools & Features (table)
| Tool / Feature | Description | Availability | Effect on Account |
|---|---|---|---|
| Deposit Limits | Set daily, weekly, or monthly limits on deposits | Account settings / Support | Restricts further deposits once limit is reached |
| Session Reminders | Periodic pop-up reminders about time spent on the site | Account settings | Alerts you to consider a break |
| Reality Checks | Regular information about losses/wins and duration | Where available | Encourages reflection on recent play |
| Cooling-off Periods | Short-term breaks (e.g. 24 hours to several weeks) | Request via account/support | Temporarily blocks access to gambling features |
| Self-Exclusion | Long-term block (minimum 6 months recommended) | Request via support | Full account suspension for chosen period |
| Product Restrictions | Blocking access to certain games or categories | On request via support | Removes selected products from your account |
You should carefully choose the limits and durations that best fit your personal situation and risk profile. Increasing or removing limits may be subject to a cooling-off period, in line with best practices for responsible gambling, to prevent impulsive decisions. Decreases in limits will usually take effect immediately or as soon as technically feasible. If you have difficulty activating a particular tool, you should contact customer support for assistance and not proceed with gambling until the tool is correctly configured. Please remember that, while Mostbet provides these tools and takes measures to promote safer play, ultimate responsibility for your gambling behaviour lies with you.
Support Resources
Mostbet encourages all players who experience or suspect gambling-related problems to seek support from independent professional organisations. If you are gambling more than you intended, hiding your activity from family or friends, borrowing money to cover losses, or feeling anxious or depressed due to gambling, these may be signs of problem gambling. In such cases, you are strongly advised to immediately reduce or stop gambling and to consider using self-exclusion or other control tools. External support organisations offer confidential counselling, self-help materials, and group therapy for individuals and families affected by gambling issues. These organisations operate independently from Mostbet and can provide impartial advice.
Examples of recognised international support organisations include GamCare, Gambling Therapy, and Gamblers Anonymous, each of which offers multilingual resources accessible online. National or regional helplines and counselling services may also be available in Poland, and you are encouraged to consult local health services or mental health professionals. On the Mostbet website, you will typically find a dedicated Responsible Gambling section with links to external resources, self-assessment tests, and practical advice on how to maintain control. If you contact our customer support and disclose concerns about your gambling behaviour, our team may provide information about available tools and suggest appropriate steps, including self-exclusion. However, Mostbet is not a therapeutic or medical provider and cannot offer clinical diagnosis or treatment.
Prohibited Activities
By using the Mostbet platform, you agree that you will not engage in any prohibited activities that may compromise the integrity, security, or legality of our services. Prohibited activities include, but are not limited to, opening multiple accounts, using fake or stolen identities, providing forged or altered documents, engaging in fraud, or initiating unjustified chargebacks. You must not use bots, scripts, automated tools, or any other software that might give you an unfair advantage or manipulate game outcomes. Collusion with other players, attempts to influence the results of games, exploitation of system errors or vulnerabilities, and any form of money laundering or terrorist financing are also strictly forbidden. You are further prohibited from using virtual private networks (VPNs), proxies, or other techniques to disguise your location or circumvent geographical restrictions.
Harassment, abusive language, or threatening behaviour towards Mostbet staff or other players is a serious breach of these Terms and may result in immediate suspension or closure of your account. You must not attempt to compromise the security of the website, including conducting denial-of-service attacks, hacking, reverse engineering, or introducing malicious software. Any suspicious activity detected by Mostbet’s monitoring systems, including unusual betting patterns, rapid changes of payment methods, or inconsistent identity details, may trigger an internal investigation. During such investigations, your account may be temporarily restricted, and withdrawals may be held pending completion of the review. If evidence of prohibited activities is found, Mostbet reserves the right to cancel bets, confiscate funds, and report relevant information to regulatory or law-enforcement authorities.
Restricted Countries (table)
Mostbet does not allow registration or real-money play from certain countries and territories due to legal, regulatory, or commercial reasons. The list of restricted jurisdictions may change over time, and it is your responsibility to ensure that you are not located in a prohibited country when using the services. Attempting to access Mostbet from a restricted jurisdiction by using VPNs, proxies, or falsified address information constitutes a serious breach of these Terms. If such access is detected, your account may be closed and any balances may be handled according to applicable law and these Terms. The following table provides examples of restricted countries and the typical reason for restriction.
| Country / Territory | Status | Main Reason for Restriction |
|---|---|---|
| United States | Access prohibited | Regulatory restrictions |
| United Kingdom | Access prohibited | Local licensing requirements |
| France | Access prohibited | National gambling regulations |
| Netherlands | Access prohibited | Local market restrictions |
| Italy | Access prohibited | National licensing regime |
| Spain | Access prohibited | Regulatory and licensing framework |
| Russia | Access prohibited | Local regulatory constraints |
| Turkey | Access prohibited | National online gambling ban |
| North Korea | Access prohibited | Sanctions and legal restrictions |
| Iran | Access prohibited | Sanctions and local prohibitions |
This table is illustrative and not exhaustive; additional countries or territories may also be restricted. Your access to games or payment methods may vary depending on your country of residence and the rules adopted by game and payment providers. You must always provide accurate information during registration and must not misrepresent your country of residence. If you relocate to another country after creating your account, you must inform Mostbet and verify whether continued use of the services is permitted. Mostbet will not be liable for any consequences arising from your breach of territorial restrictions.
Privacy & Data Protection
Mostbet is committed to protecting your privacy and processing your personal data in compliance with applicable data protection laws and regulations, including principles similar to those established by the EU General Data Protection Regulation (GDPR). When you register an account, deposit funds, or use our services, we collect and process personal data such as your identification details, contact information, transaction history, device information, and interactions with our platform. This data is used for purposes such as account management, provision of services, payment processing, customer support, responsible gambling monitoring, fraud prevention, and compliance with legal obligations. We may also process certain data to personalise your experience, display relevant content, and improve our services through analytics.
Your personal data may be shared with trusted third parties, such as payment providers, KYC verification services, anti-money laundering tools, game providers, IT and hosting services, and regulatory or law-enforcement authorities where required by law. Some of these recipients may be located outside your country of residence, including outside the European Economic Area, in which case appropriate safeguards will be implemented to protect your data. Mostbet retains personal data only for as long as necessary for the purposes described in the Privacy Policy or as required by applicable law, including retention periods related to financial and anti-money laundering regulations. You have certain rights in relation to your personal data, such as the right to access, correct, or in some cases delete your data, to restrict or object to certain processing, to withdraw consent for marketing communications, and to lodge a complaint with a data protection authority.
Cookies and similar technologies are used on the Mostbet website to ensure proper functioning, enhance user experience, and gather statistical information about usage. You will be informed about the use of cookies and may be given options to manage your preferences in accordance with legal requirements. By accepting these Terms and continuing to use the website, you consent, where required, to the use of cookies in line with our Cookies Policy. Mostbet implements reasonable technical and organisational measures to protect your personal data from unauthorised access, loss, misuse, or alteration, such as encryption, access controls, and regular security reviews. However, you are also responsible for maintaining the security of your devices and internet connection, and for not sharing your login credentials with third parties.
Account Suspension & Termination
Mostbet reserves the right to suspend or terminate your account at any time in accordance with these Terms, particularly where we have reason to believe that you have violated the Terms, engaged in prohibited activities, or acted in a manner that could harm the integrity of our services. Suspension may be temporary and may be imposed while we investigate suspicious transactions, possible fraud, chargebacks, or breaches of responsible gambling obligations. During suspension, you may be prevented from placing bets, accessing some or all games, or withdrawing funds, although we will generally allow you to withdraw any remaining undisputed real-money balance subject to KYC checks and legal requirements. If the investigation confirms serious violations, we may proceed to terminate your account and, where justified, confiscate funds, cancel bonuses, and void certain bets.
You have the right to request closure of your account at any time by contacting customer support, either for general reasons or as part of responsible gambling measures. Upon account closure, any real-money balance, subject to verification and any outstanding obligations, will be paid out through an approved withdrawal method wherever legally and technically possible. Bonus funds and any ongoing promotions may be cancelled upon account closure unless specifically agreed otherwise. If your account remains inactive for a prolonged period, Mostbet may classify it as dormant and, after reasonable attempts to contact you, may close the account in accordance with applicable regulations and internal policies. Any remaining funds in dormant accounts will be handled according to legal requirements, which may include transfer to a segregated account or to relevant authorities where required.
In all cases of suspension or termination, we will act fairly and reasonably, having regard to contractual obligations, regulatory requirements, and the protection of other players and Mostbet. You will typically be informed of the reasons for suspension or termination, except where we are prevented from doing so by law or where disclosure might compromise ongoing investigations. If you disagree with a decision to suspend or terminate your account, you may submit a complaint or appeal as described in the Complaints & Dispute Resolution section. However, until a final decision is reached, the suspension or termination shall remain in force.
Limitation of Liability
Mostbet provides its services on an “as is” and “as available” basis and does not guarantee uninterrupted access, error-free operation, or availability of specific games or features at all times. To the fullest extent permitted by law, Mostbet shall not be liable for any indirect, incidental, consequential, or special damages, including loss of profits, loss of data, or loss of opportunity, arising from your use or inability to use the website or services. We are not responsible for any delays, interruptions, or failures caused by events beyond our reasonable control, such as internet outages, power failures, strikes, network congestion, natural disasters, or actions of third-party providers. You are solely responsible for any costs related to accessing the Mostbet website, including internet charges, and for ensuring that your hardware and software meet the technical requirements.
While Mostbet endeavours to maintain accuracy in the information presented on the website, including account balances, bet histories, and promotional descriptions, occasional errors or misprints may occur. In the event of any such error, Mostbet reserves the right to correct it, cancel affected bets, adjust balances, and take any other reasonable actions to rectify the situation. Our maximum liability for any claim related to your use of the services, whether in contract, tort, or otherwise, shall be limited to the amount of your net deposits made in the 30 days prior to the event giving rise to the claim, or another amount required by applicable law. Nothing in these Terms shall exclude or limit liability for death or personal injury caused by negligence, for fraud, or for any other liability that cannot be excluded under applicable law.
You agree to indemnify and hold harmless Mostbet, its affiliates, employees, and partners from any claims, liabilities, damages, losses, and expenses arising from your breach of these Terms, your violation of any law or third-party rights, or your misuse of the services. This includes, where applicable, legal fees and costs incurred by Mostbet in defending against or investigating such claims. Your statutory rights under Polish or other applicable laws are not affected by this limitation of liability.
Complaints & Dispute Resolution
Mostbet aims to provide high-quality services and a fair gaming environment, but we recognise that disputes or issues may occasionally arise. If you have any complaint relating to your account, transactions, bonuses, game outcomes, or any other aspect of the services, you must first contact our customer support team via the official contact channels provided on the website. When submitting a complaint, you should provide your account details, a clear description of the issue, relevant dates, and any supporting evidence such as screenshots or transaction IDs. This will enable us to investigate the matter efficiently and respond as quickly as possible. We will acknowledge receipt of your complaint within a reasonable period and aim to provide a substantive response after completing our internal review.
If you are not satisfied with the initial response, you may request that the matter be escalated to a higher-level manager or to the dedicated complaints department, where available. Mostbet commits to handling complaints fairly, professionally, and without undue delay, while taking into account applicable regulations and the evidence provided by both parties. Where disputes involve game outcomes, we may consult game providers and review game logs and transaction records. Our final internal decision will be communicated to you along with a brief explanation of the reasons. If, after exhausting our internal complaints process, the dispute remains unresolved, you may have the right to refer the matter to an independent dispute resolution body or to the relevant regulatory authority, depending on the applicable jurisdiction and legal framework.
You should raise any complaint as soon as reasonably possible after the event giving rise to it, so that relevant records are still available and can be accurately assessed. Failure to submit a complaint within a reasonable time may affect our ability to investigate and resolve it, and in some cases may result in the complaint being rejected. Mostbet may decline to consider complaints that are abusive, frivolous, or clearly unfounded. Any legal claims related to the services must be brought within the time limits set by applicable law. For general queries, clarifications, or information about promotions, you can also visit Mostbet and consult the relevant sections of the website.
Governing Law
These Terms and the contractual relationship between you and Mostbet shall be governed by and interpreted in accordance with the laws of the jurisdiction in which Mostbet is incorporated and licensed, without prejudice to any mandatory consumer protection provisions applicable in your country of residence, including Poland. By accepting these Terms, you agree that any disputes arising out of or in connection with your use of the Mostbet services shall be subject to the jurisdiction of the competent courts of such governing jurisdiction, unless otherwise required by applicable law. Nothing in this section shall limit your right, where mandatory rules so provide, to bring a claim before the courts of your place of residence or to rely on mandatory consumer rights that may not be waived by contract.
Mostbet reserves the right to comply with requests or directives from regulators, law-enforcement authorities, or courts, which may affect your account or the services provided. If any provision of these Terms is found to be invalid, unlawful, or unenforceable by a competent authority, such provision shall be modified to the minimum extent necessary to make it valid and enforceable, and the remaining provisions shall continue in full force and effect. The governing law clause does not affect mandatory conflict-of-law rules that may apply under international private law.
Final Provisions
These Terms, together with the Privacy Policy, Cookies Policy, Bonus Rules, KYC/AML Policy, and any other documents explicitly referred to herein, constitute the entire agreement between you and Mostbet regarding the use of the services. They supersede any prior agreements, understandings, or representations relating to the subject matter. No failure or delay by Mostbet in exercising any right or remedy under these Terms shall be construed as a waiver of such right or remedy. We may assign or transfer our rights and obligations under these Terms, in whole or in part, to an affiliated entity or to a successor in business, provided that such assignment respects your rights under applicable law. You may not assign or transfer your rights or obligations under these Terms without our prior written consent.
Mostbet reserves the right to amend or update these Terms at any time, for example to reflect changes in legal requirements, improvements to the services, or new product offerings. Where changes are material, we will use reasonable efforts to notify you in advance, for instance by posting a notice on the website or sending an email. The updated Terms will take effect from the date indicated in the notice, and your continued use of the services after that date will amount to acceptance of the changes. If you do not agree with the updated Terms, you must cease using the services and request closure of your account. It is your responsibility to review the Terms periodically to stay informed about your rights and obligations.
If there is any inconsistency between these Terms and information provided by customer support or in promotional materials, the provisions of these Terms shall prevail, unless expressly stated otherwise. Section headings are provided for convenience only and do not affect the interpretation of the Terms. By completing the registration process and using Mostbet’s casino and Slots services from Poland or any other permitted jurisdiction, you confirm that you have read, understood, and agreed to all provisions of these Terms & Conditions and that you will gamble responsibly and in accordance with applicable laws.
Mostbet Responsible Gambling & Terms FAQ
What is the minimum age to play at Mostbet?
Players must be at least 18 years old to register and play at Mostbet. Underage gambling is strictly prohibited, and we use verification procedures to confirm our customers’ age and identity in line with Polish requirements. If we detect or reasonably suspect that an account belongs to a minor, it will be suspended and may be permanently closed. Any funds linked to underage gambling may be withheld in accordance with applicable laws.
How does Mostbet promote responsible gambling?
Mostbet promotes responsible gambling by providing tools and information that help you stay in control of your play. We encourage players to set personal limits, avoid chasing losses, and view casino and Slots entertainment as a form of leisure, not a way to make regular income. Educational resources and reminders about gambling risks are made available within our platform. Where required, we may also intervene if we identify behaviour that suggests problematic play.
What tools can I use to control my gambling at Mostbet?
Mostbet offers several responsible gambling tools, such as deposit limits, loss limits, and session limits where available. You can usually set, adjust, or lower these limits within your account settings, subject to cooling-off periods required by regulation. In some cases, you may also request temporary time-outs or longer self-exclusion to pause access to casino games and Slots. These measures are designed to help you manage your spending and time in a safe and structured way.
How can I self-exclude or take a break from Mostbet?
If you feel that your gambling is becoming difficult to control, you can request a temporary time-out or a longer self-exclusion from Mostbet. During a self-exclusion period, you will not be able to log in, deposit, or play casino games and Slots, and marketing communications will be reduced or stopped where technically possible. Requests for self-exclusion should be made through your account or customer support and may be subject to verification. Once set, these measures cannot usually be reversed until the chosen period has fully expired.
Does Mostbet offer support for gambling addiction in Poland?
Mostbet encourages any player who feels at risk of addiction to seek professional help as early as possible. We provide information on recognised support organisations and helplines available in Poland that specialise in problem gambling. Our support team can guide you to these external resources, but we do not provide medical or therapeutic advice. If necessary, we may also recommend using our self-exclusion tools to prevent further access to casino and Slots products.
Are Mostbet’s casino and Slots games fair and audited?
Mostbet aims to offer only casino and Slot games from reputable providers that use certified Random Number Generators (RNGs). These systems are designed so that results are random and cannot be manipulated by players or the operator. Independent testing laboratories may review and certify the fairness of such games in accordance with regulatory standards. Game rules, payout information, and odds are clearly displayed so you can make informed decisions before you play.
How does Mostbet protect my personal and financial data?
Mostbet uses technical and organisational security measures, such as encryption and secure transmission protocols, to protect your personal and payment data. Access to your information is restricted to authorised personnel who require it for operational and compliance purposes. We process your data in line with applicable data protection laws, including GDPR where relevant to players from Poland. Detailed information about how your data is collected, used, and stored is available in our Privacy Policy.
What should I do if I have a complaint or dispute with Mostbet?
If you have a complaint about Mostbet services, you should first contact our customer support and provide all relevant details and evidence. We will investigate your case carefully and aim to resolve it in a fair and timely manner, in line with our Terms and Conditions and applicable Polish regulations. If you are not satisfied with our final response, you may have the right to escalate the matter to an independent dispute resolution body, if available. Details on the complaints process and any alternative dispute resolution options are described in our Terms and Conditions.
Can I have more than one account at Mostbet?
Players are generally allowed to hold only one personal account at Mostbet. Multiple or duplicate accounts, including those created to bypass limits, self-exclusions, or age and identity checks, are strictly prohibited and may be closed. Maintaining a single account helps us comply with responsible gambling, anti-fraud, and anti–money laundering regulations in Poland. Any bonuses or winnings gained through misuse of multiple accounts may be cancelled according to our Terms and Conditions.
Are there any legal or tax obligations for players in Poland?
Players using Mostbet are responsible for complying with the laws that apply to them, including any Polish regulations on online gambling. You should check whether you are legally permitted to use online casino and sports betting services in your place of residence before registering. In some cases, winnings may be subject to tax or reporting obligations under local law, and you are responsible for fulfilling these duties. Mostbet does not provide tax advice and recommends consulting a qualified advisor if you are unsure about your obligations.
